8 Mota Gur St.
Holon, Israel
21 July, 2010
The Manager's Office
"Sea To See" Tours
7 Roses St.
Tel Aviv, Israel
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Dear Sir/Madam,
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A month ago I went with my fiance on a vacation in the Caribbean Islands, organized by your agency. I have been your customer for the past few years, but unfortunately, this time your service was far from satisfactory.
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First and foremost, I was deeply disappointed with our guide. It seemed that the guide had apparently visited those places for the first (time). As a result, we lost precious time in finding the right routes. To complicate things even further, he did not seem to be very professional, as it was promised in your brochure. On certain occasions, he could not answer the simpliest(sp.) questions about the magnificent places we visited.
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Furthermore, the service we were given in the hotel was dissapointing and did not lap the information written in your brochure. We discovered there were some mistakes regarding the booking, which caused unnecassary inconvenience. When we arrived at the dining room, we were amazed to see that the staff was selfish and unwilling to work.
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To conclude, in the light of the problems mentioned above, I believe it is your duty to give this matter your urgent attention. I request a full refund of the money paid within 14 days.
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Sincerely yours,
Emilia Cooper
Excellent. (I can see that you got some help).
(100)
Daphna